Shipping & Returns
AtPINEELE, we aim to ensure every customer receives their ordersafely, promptly, and with full satisfaction. Whether you’re purchasing a compact substation, transformer, or voltage stabilizer, we offerglobal deliveryand reliable return services for your peace of mind.
🌍 International Shipping
We ship toover 100 countriesworldwide using trusted carriers such asDHL, FedEx, UPS, TNT, andocean freight forwardersfor large equipment. All shipments are securely packed to protect your equipment during transit.
Shipping options:
- Standard Delivery(7–15 business days)
- Express Delivery(3–7 business days)
- Sea Freight(for bulk or heavy orders, ETA varies)
Note:Customs duties and import taxes may apply depending on your country. PINEELE is not responsible for delays caused by customs clearance.
📦 Order Processing Time
- Standard product orders areshipped within 3–5 working days.
- Customized or bulk orders may require7–20 working daysdepending on production lead time.
- Tracking numbers will be provided via email once the shipment is dispatched.
🔁 Return & Exchange Policy
We are committed to your satisfaction. If for any reason you are not completely satisfied with your order, we offer the following return policy:
✅ Eligible Returns:
- Damaged or defective items
- Incorrect products shipped
- Unopened and unused items(within 15 days of delivery)
❌ Non-Returnable Items:
- Custom-made or specially configured products
- Products returned after 15 days without prior approval
- Items damaged due to misuse or mishandling
🛠 Return Procedure
- Contact usat[email protected]with your order number, reason for return, and product photos.
- Our support team will verify andissue a return authorization.
- Return the product to our designated warehouse address.
- Upon inspection, we will process areplacement or refundwithin 5–7 business days.
💬 Need Help?
If you have any questions about shipping or returns, feel free to reach out:
- 📧 Email:[email protected]
- 📞 Phone: +86 180-5886-8393
- 💬 WhatsApp:Click to Chat
We’re always here to support your power system projects.
